It is difficult to appreciate the quality from the pictures, how good is the quality?

Urban Ethnic and our wholesale partners pride themselves in the quality of our products and the standard of service offered to our customers.  We can assure you that we only source product of the very highest quality from a small group of very talented artisans and we hand pick the very best products, whether wooden giraffes, leather animals, stone sculptures or bamboo bowls, to send to our customers.  Each item is carefully checked and we are proud to say that we have never had a product returned or any complaint from a customer as to the quality of our products or our service. We are so confident in the quality of our ranges that we will give you a 7 day money back guarantee if for any reason you are not satisfied with the quality of our products.  We hope that this allows you to order from Urban Ethnic with complete confidence knowing that you will receive a high quality product that is often better in real life than can be depicted in the images on the website.

What are the transport costs?

We deliver free of charge within England, Wales & Scotland. A charge of £11.50 applies for all deliveries to Northern Ireland, Ireland, Scottish Isles and the Channel Islands. Your card will be charged shortly before despatch and you will be notified by email before your goods leave.

If you are in Europe or outside the above area your on-line order form will leave the carriage charge as 'zero'. Once we calculate the transport cost we will call or email you to obtain your authorisation. If the cost is acceptable to you we will only then finalise your order and obtain your consent to charge your card.

When will my card be charged?
Your card will only be charged once your goods are picked and the carriage charge is clearly determined. For customers in England, Wales, Ireland, Northern Ireland, Channel Islands and the Scottish Isles your card will be charged only once we have picked your goods and they are ready for despatch. If you are outside these areas we would confirm the transport cost to you by email or phone. Once all the details are finalised - only then will your card be charged.

How long will the goods take to arrive?
Once you have ordered we will confirm availability and a despatch date. In most cases we will aim to send your order out within 24 hours. The delivery should then be with you on our next day delivery service. As we source from small producers all over the world it is inevitable that at some point some items may not be available. In this instance we will always communicate with you and inform you of our intended delivery date and your options.

What is your damages policy?
Every item we despatch is packed extremely well to ensure that it arrives with you exactly how you envisage it. In the unlikely event that something is damaged or broken please follow the following procedure:
a) if the carton appears damaged prior to you opening it please try and open the box while the driver is there and sign the consignment clearly as 'damaged and checked' if the item in the box is damaged
b) if you are unable to open the box then please sign it 'unchecked, carton damaged'
c) Should the item in the box be damaged we would appreciate it if you can also send us a photograph by email so that we can take this up with our carriers
d) Under all circumstances we ask you to notify us in writing of any damages within two days of receipt of your goods.
e) If notification occurs within two days of signed receipt of your goods we will replace your goods or credit your payment back in full within seven working days.